Should you need additional assistance about this or with QuickBooks, please let me know. I'm also adding this link that you can use in managing your customer's credits in QuickBooks Online: Handle a customer credit or overpayment in QuickBooks Online. Transfer data from Quicken 2016-2018, QuickBooks Mac 2016 and Microsoft. On the Payment Status section, click the 1 payment link and tap on the Date hyperlink. Stay on top of invoices, manage expenses, get reliable reports for tax time and.Open your customers invoice and double click it.This way, the invoice will be marked as unpaid, and you can apply the appropriate payment. Once done, we can now delete the payment that was associated with the invoice. make sure to disable the Automatically apply credits option.Tap on Advanced on the left of the screen.The Automatically apply credits feature is the reason why invoices are showing as paid since any credit on the same customer will be used to any open invoices.
To start with, you'll need to turn off the Automatically apply credits option in QuickBooks Online, so your customer's advance payment will not be applied to the current invoices. I've got the help that you need to get this issue sorted out, W.
